We’ll do our best to deliver orders within 7 working days within the UK and 14 working days for overseas delivery (subject to customs clearance) where the goods are in stock, but please allow up to 28 days from our receipt of your order and clearance of your payment for delivery. We will be sure to email you once your order has been dispatched, and if we forsee any major delay in a delivery then we will contact you to let you know as soon as we can. Please note, though, that all delivery dates are estimates only and can’t be guaranteed; we can’t accept any liability for any direct or indirect loss or damage resulting from delivery outside of these estimated timescales.
Samples are delivered via Royal Mail standard postal service. All other deliveries are via a carrier service which will deliver to your door weekdays between 8am and 6pm. You will need to sign for your delivery and should inspect your flooring as soon as it arrives – which means checking (but not opening) flooring packs for visible damage. You or the person acting for you should note down any transit damage at that time on the delivery note. If there’s no one available to sign for an arranged delivery our carrier will attempt a re-delivery or you may have to collect your order from the Carrier’s nearest depot or else become liable for redelivery charges. You may choose at the time of ordering to have the delivery left with a friend, neighbour or another place specified by you, but The Colour Flooring Company can’t be responsible for any transit damage or for any subsequent loss or theft of the goods if you choose not to sign for your delivery.
Flooring deliveries could be made on a truck or a van, so we will assume that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to restricted access, please inform us at the time of order. While we do our best to deliver to the majority of the United Kingdom and most overseas countries, we reserve the right to refuse your order if our Carrier can’t deliver to your location or if our estimated cost of carriage is more than the delivery charge itemised on your order.
Please note that all shipments to OUTSIDE the European Union (EU) may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and can’t predict what they may be. If your order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them before they will release your shipment. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes. See terms and conditions for more on overseas deliveries.
RETURNS & REFUNDS POLICY
We hope you will be pleased with your new purchase. But if for any reason you change your mind after placing your order, we will accept whole orders returned to us within five days of delivery. The goods must be returned undamaged and packaged securely. We will arrange a refund within 28 days of receipt. The original delivery costs incurred by The Colour Flooring Company are non-refundable, though, and we can’t accept returns of part orders.
If you’re unlucky enough to find that any items in your order from the Colour Flooring Company have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately via email at email@example.com. We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.
In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we don’t accept responsibility for goods lost or damaged in transit. Return delivery charges will be refunded only if goods are faulty or an error has been made by us. Your statutory rights are not affected. You must let The Colour Flooring Company know of your request to return goods for any reason by emailing us at firstname.lastname@example.org
Check that all flooring products are in perfect condition before using them. The Colour Flooring Company cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.