Do I have to pay for samples? We will send up to four different colours free of charge.

Can you send orders abroad? Yes of course, but if you want samples you will have to purchase our sample pack for £4.99. Our shipping calculator will work out the cost of getting the flooring to you.

How do I calculate how much flooring I will need? We sell our flooring by the square metre. You will find a flooring calculator in the checkout section of our website which can work out how many you need. All you need to do is put in the dimensions of your room and it will calculate the area for you.  We recommend that you add 16cm on to both width and length when measuring up your floor area to allow for wastage and cutting. If you have an irregular shaped floor or want to keep wastage to an absolute minimum, we recommend that you calculate the area yourself. And if that proves too tricky, we have a special service where we will do the maths for you. Please contact us or call us on 020 7254 3526.

Why does your flooring calculator say I need to buy more square metres then the length multiplied by the width of my floor? We sell our flooring in vinyl sheets that are either 1.83m wide, or 2m wide. The amount required has to be a multiple of the width of the roll. If you are in doubt please don’t hesitate to give us a call.

Do you have a minimum order? Yes, our minimum order is one linear metre.

What is a linear metre? This is one metre length of our standard flooring roll which is 1.83m or 2m wide.

Can I place an order over the telephone? Yes of course you can. Our phone number is: 020 7254 3526. Give us a call and we will process your order.

What are the different ways of paying for my flooring? We accept orders online through PayPal, over the phone, via email, by credit/debit card or by bank transfer. You can also send us a cheque. Just make it payable to The Colour Flooring Company and post it to 54 Kynaston Road, London N16 0EU.

Is it cheaper to order online? No, all our flooring costs the same no matter how you choose to order it.

Are there any shops where I can go and view your flooring? Currently we only sell on the internet. In the future it is likely we will be available through a few selected distributors only. We will of course update you via this website.

How green is your flooring? We aim to make the lowest environmental impact we possibly can at every stage in the business process. Our manufacturers have been awarded an ISO14001 Environmental System Certificate for the creation and maintenance of an Environment Management System. What this means is that we have an internationally recognized award for evaluating how well we manage our environmental responsibilities.
The Colour Flooring Company is also committed to environmental sustainability in every aspect of the day-to-day running of our business as well as wider operational and manufacturing activities. These include company wide programmes to reduce waste through strategic purchasing, recycling and carbon offsetting with the aim of significantly reducing our carbon footprint year on year. 
All Colour Flooring Company floors use 100% recyclable materials and are manufactured using processes which minimize the environmental impact. Our flooring is durable and long lasting, helping to reduce the overall lifetime environmental impact from manufacture, distribution, installation and maintenance. 
The Colour Flooring Company supports the industry-wide movement to recycle post-consumer waste. Industry initiatives such as Recofloor and wider initiatives such as Recovinyl demonstrate the commitment to developing practical measures to support long-term environmental sustainability.

Can I order a brochure? As part of our commitment to environmental efficiency we have decided against producing paper brochures. All the information you need about or product is on this website. For samples click here.

How much does it cost to deliver the flooring? We charge just £16 to deliver to anywhere in mainland UK. If you are buying from abroad it depends how much you buy and where you need it shipping to. We also have an early bird service. If you require delivery before 10.30am you can opt for our £35 delivery service.

How long will it take for our floor to arrive? Our normal delivery service takes 3-5 working days from receipt of your order within mainland UK. Overseas orders take a little longer. 

What if I change my mind about the colour once I have received it? Please see our returns policy. Please don’t hesitate to give us a ring on 020 7254 3526 if you would like us to explain it further.

What is the best way to install your flooring? See installing vinyl flooring

Can your flooring be used in a bathroom? Yes, the surface of our flooring is totally waterproof and it can be used in the bathroom providing you follow our fitting instructions carefully.

Can my flooring by used in a wet room? Unfortunately not, though it is suitable for rooms that are wet, eg kitchens and bathrooms.

How do I clean my flooring? To clean it simply sweep regularly or Hoover and then wash it with a damp cloth or mop and soapy water. Please check any new cleaning agents on a small test patch of the floor in an inconspicuous area, and avoid using harsh cleaners or alcohol/ammonia-based cleaning products including bleach. When washing try not to use excessive amounts of water. To avoid staining, wipe off spillages as quickly as possible. There are a number of ways to remove more stubborn marks: try using an eraser, or neat washing up liquid, Alternatively use a mixture of water and bicarbonate of soda or white spirit, but rinse off with water afterwards.

Can your flooring be used with under-floor heating? Yes, our floors are suitable for use with under-floor heating. We recommend the flooring does not exceed a temperature of 28C.

Will I have to get a professional to lay it? It’s up to you and your DIY skills! Our flooring just requires cutting and gluing into place, see installing vinyl flooring so is far easier and cheaper to lay than say rubber flooring, Marmoleum flooring or lino. If you are installing in a large area, we recommend getting a professional to do it for you.

What steps should I take to protect my flooring from physical damage? The most common form of physical damage is indentation marking from pressure points such as high heels and legs/castors from furniture and appliances. We recommend the use of castor cups wherever possible. In the kitchen avoid damage from appliances by placing a sheet of hardboard between the appliance and the floor. When moving the appliance simply slide from one hardboard sheet to another. Take care with dragging heavy domestic appliances or furniture across the floor as, without protection, it could also damage the floor. Take care with cigarettes, kitchen utensils, hot or heavy objects which if dropped can damage the floor covering.

How can I protect my floor from staining?
Always use a door mat near external doors. Take care to wipe up any spillages, spots or marks as quickly as possible to minimize the risk of staining. Do not use latex or rubber backed mats, rubber furniture feet or rubber wheeled castors. We suggest a non-staining vinyl-backed mat or colourfast rug.

How can I protect my floor from fading? All vinyl floors are affected by direct sunlight and are prone to colour fading. Keep blinds closed and direct sunlight off the vinyl floor on sunny days when possible.

Do you do wholesale? Yes. We work closely with architects, interior designers, stylists and retailers. Please don’t hesitate to get in touch and we will be happy to discuss your flooring needs.

How thick is your flooring? Our 1.83m wide rolls are 2mm thick. The wear layer is 0.35mm thick. Our 2m wide rolls are 2.4mm thick. The wear layer is 0.55mm thick.

Do I need special adhesive to lay it? We recommend double-sided vinyl flooring tape or Balls F44 for full adhesion. Unfortunately, we cannot guarantee the suitability of other adhesives.

Why does my new floor have a slight indentation line on each layer of the roll? When vinyl flooring is stored in a roll, the outer edge can sometimes leave a slight impression on the layers beneath it. This is normal and a sign of quality flooring with a high vinyl content. Once your floor has acclimatised and been laid, it will relax, and the marks will disappear in a week or two.

What is your returns policy? Our returns policy is explained in full here.

What kind of maintenance does the flooring require? Our floors are wonderfully low maintenance. Unlike many rubber flooring products on the market that require special treatments, all our flooring requires is Hoovering and washing with a well-wrung mop and a non-abrasive cleaning product.

Does your flooring also come in tile format? No, we currently sell it in sheet form only.

Does your flooring comply with any ISO or other international standards? All Colour Flooring Company floor coverings are manufactured to ISO9001, ISO14001 certified quality standards and meet the appropriate industry standards for safety and durability.

Is your flooring fireproof? Our flooring reaches the fireproofing standard 0.58 KWm2 level.

Does your flooring have good sound insulation? Yes, our flooring is able to insulate noise of 15dB.

If my question is not listed here, how can I get an answer? Easy, just email us or give us a call on 020 7254 3526.