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How much does it cost to deliver the flooring? We charge just £18 to deliver to anywhere in mainland UK within 5 working days. Full delivery info here. (Northern Ireland is £50 and Ireland, £75, and delivery will take slightly longer.) If you are buying from abroad it depends how much you buy and where you need it shipping to.
You can also collect from our warehouse in Enfield, Monday-Friday, 9.30am-11.30am. This option is free, just select pick up at check out.
Vinyl or rubber? Our vinyl flooring is a hard-wearing commercial grade product with a tough scratch-resistant wear layer on the top, and a cushion backing underneath. Rubber flooring is made using natural materials and has a special protective surface coating for toughness, stain-resistance and easy cleaning. Both products have great longevity and require no special maintenance. As a natural material, rubber may be marginally more prone to surface scratching. Although our vinyl is produced to very high standards of environmental management, rubber’s environmental performance is second to none… The choice is yours!
Do I have pay for samples? We will send up to three different colours free of charge. Alternatively, you can also pick six colours for £2.50 p&p or a sample pack of all colours for £4.99 for vinyl and £6.99 for rubber.
How do I calculate how much flooring I will need? We sell our flooring by the square metre. To check, click Calculator above to work out how much you need - just put in the dimensions of your room (these tips may help) and it will calculate the area for you. We recommend that you add 16cm on to both width and length when measuring your floor area to allow for wastage and cutting.
If you have an irregular shaped floor or want to keep wastage to an absolute minimum, we recommend that you calculate the area yourself. And if that proves too tricky we can do the maths for you.
Can you measure up for me? No, I’m afraid we can’t. We supply the floor only. It’s easy to do. These tips may help.
Why does the flooring calculator say I need to buy more square metres than the length multiplied by the width of my floor? We sell our flooring in sheets. Our vinyl is 2m wide and our rubber is 1.9m wide. The amount required has to be a multiple of the width of the roll. So for instance, if you order 1 sq m of vinyl it will come as a sheet 2m by 0.5m; 1 sq m of rubber will be 1.9m by 0.53m.
What is the minimum order? 1 sq m (all our orders are full width so 1 sq m of vinyl will be 2m by 0.50m; 1 sq m of rubber will be 1.9m by 0.53m)
Can I place my order over the telephone? You are welcome to phone us to discuss your order, but we can’t take payment over the phone.
What are the different ways of paying for my flooring? You can pay by credit or debit card or by PayPal. The best way to order is always via our website, however you can also drop us an email to arrange to pay by bank transfer, or send us a cheque. Just make it payable to The Colour Flooring Company and post it to 54 Kynaston Road, London N16 0EU.
What days do you deliver? We deliver weekdays and, by arrangement, on Saturdays. Standard delivery is within five working days. Full delivery info here
Can I specify a delivery day? We do a next day delivery for £48 for orders placed before 10am. Or you can just drop us a line with your order number and tell us when you want it and we will do our best to accommodate. We can also deliver on Saturdays for £35, just choose that option when you order. If you have any queries just call Speedy, our couriers, direct on 020 8813 4111.
What if I am out when the courier is due to come? You can put a note on the door saying where you want them to leave the flooring (porch, shed etc) or you can specify a neighbour’s house number. If you don’t want to leave a note on the door call Speedy, our couriers, direct on 020 8813 4111 to make an arrangement.
What if I still miss the delivery? The couriers will attempt re-delivery. If you miss a delivery ring Speedy, our couriers, on 020 8813 4111 to make an alternative arrangement.
What if the flooring hasn’t arrived and I have booked a fitter? When booking your fitter, it is very important you leave enough time to allow for unexpected delivery delays. We use third party couriers and, while they are usually very reliable, mix-ups and delays do occasionally occur and the flooring may not arrive on the day we specify. To be on the safe side, we would recommend that you book a fitter at least a week after delivery is expected
I saw your flooring in a carpet shop. Is it cheaper to get it online? If you buy it online we will supply the flooring and then you can choose your own fitter (we have recommended fitters’ numbers we can provide you with). If you buy it from a shop they will come round with the flooring and fit it for you using one of their in-house fitters. The shops are free to charge what they like so prices will vary.
Is there a showroom where I can go and view your flooring? Currently we only sell direct online. We are often in window displays or major galleries so it is worth dropping us a line to see if we can direct to you to somewhere where our flooring is installed.
Can you send orders abroad? Yes of course, but if you want samples you will have to purchase our sample pack for £4.99 for vinyl and £6.99 for rubber. As you check out, our shipping calculator will work out the cost of getting the flooring to you.
How long will it take for our floor to arrive? Our standard delivery service takes up to 5 working days from receipt of your order within mainland UK. Overseas orders take a little longer. We also have express delivery orders, see our Delivery & Returns page for full details.
Is colour fade a problem? Our flooring has been thoroughly tested for colour fastness, however, almost every kind of flooring is affected by direct sunlight and prone to some colour fading. Keep blinds closed and direct sunlight off the floor on sunny days when possible.
Do I need to get my glue from you? We recommend that you buy our glue as it has been tested and is fully compatible with our flooring.
How should I store my flooring when I receive it? On delivery of your flooring, please remove it from its packaging and store it loosely rolled and set upright or flat in the room that it is due to be laid in for at least 24 hours before installation. This will allow your flooring to acclimatise to the temperature and condition of its new home. It is recommended that prior to laying, both floor and adhesive should be kept in a temperature of 18C or more, never less than 15C. Do not leave it rolled up in direct sunlight.
Is your flooring slippery? All our flooring has been thoroughly tested for slip resistance and complies with British standards. We have an R9 rating which is standard for domestic interiors. See Technical Specifications for more details.
Can I lay your flooring on my existing tiles? See the laying on tiles section of our Installation page.
Can I lay your flooring on stairs? Yes, though you will need to buy appropriate nosings.
Is it ok to lay it directly on to chipboard? Yes. Chipboard may be used if extra care is taken in smoothing the surface before laying. See Installation page for full details.
Can I lay directly on to floorboards? No. You will need to put a ply sub floor on top. See Installation page for full details.
Do you do tiles? We can do tiles or any other shape made to measure. Please mail us your requirements.
Can you recommend a fitter? Yes we have a list of fitters who have worked with our customers. Just email us with your postcode and we can recommend a local one. We try to monitor our recommended fitters as carefully as possible to ensure we only pass on phone numbers for tradesmen who work to the highest standards. However any agreement you enter into is between you and them. They are independent tradesmen and as such we cannot take any responsibility for their work or any arrangement which you make with them.
Can I get my fitter to fit it or should I use one of yours? You can use either. We just suggest that you get someone who is confident with laying a plain coloured vinyl or rubber floor. It will only look good if the sub floor is beautifully flat and smooth and the joins are done professionally.
What if I change my mind about the colour once I have received it? Please see our returns policy.
What if I order the wrong amount? Please see our returns policy.
Can I order a brochure? As part of our commitment to environmental efficiency we have decided against producing bulky paper brochures. All the information you need about or product is on this website.
Is your flooring guaranteed? Yes, we have a 10 year warranty.
What is the best way to install your flooring? See the relevant Installation page in the Product Info section of this website.
Can I loose lay your flooring? You can loose lay our vinyl flooring, in smaller areas. See the relevant Installation page in the Product Info section of this website.
What is the best way to clean your flooring? See the relevant Cleaning and Maintenance page in the Product Info section of this website.
What kind of maintenance does you flooring require? All of our flooring is low maintenance. See the relevant Cleaning and Maintenance page in the Product Info section of this website for details.
Can your flooring be used in a bathroom? Yes, the surface of our flooring is totally waterproof and it can be used in the bathroom providing you follow our fitting instructions carefully.
Can your flooring be used in a wet room? All of our flooring is 100 per cent waterproof. However although it is suitable for rooms that are wet, e.g. kitchens and bathrooms, we don’t recommend it for wet rooms because water getting under the floor could affect the adhesive.
Can your flooring be used with underfloor heating? Yes, our floors are suitable for use with under-floor heating. We recommend the flooring does not exceed a temperature of 27C.
What steps should I take to protect my flooring from physical damage? The most common form of physical damage is indentation marking from pressure points such as high heels and legs/castors from furniture and appliances. We recommend the use of castor cups or plastic foot pads wherever possible. In the kitchen avoid damage from appliances by placing a sheet of hardboard between the appliance and the floor. When moving the appliance simply slide from one hardboard sheet to another. Take care with dragging heavy domestic appliances or furniture across the floor as, without protection, it could also damage the floor. Take care with cigarettes, kitchen utensils, hot or heavy objects which if dropped can damage the floor covering. See the relevant Cleaning and Maintenance page for full details of how to protect your floor.
Do you sell wholesale? Yes. We work closely with architects, interiors designers, stylists and retailers. Please don’t hesitate to get in touch and we will be happy to discuss your flooring needs.
Does your flooring comply with any ISO or other international standards? All Colour Flooring Company floor coverings are manufactured to ISO9001, ISO14001 certified quality standards and meet the appropriate industry standards for safety and durability. See the relevant Technical Specification in the Product Info section of this website for more details.
Is your flooring fireproof? Yes. See the relevant Technical Specification in the Product Info section of this website.
Does your flooring have good sound insulation? Yes especially our 3.2mm thickness vinyl range which is specifically designed for exceptional noise reduction. See the relevant Technical Specification in the Product Info section of this website for more details.
If my question is not listed here, how can I get an answer? Easy, just email us or give us a call on 020 7254 3526.
How green is the flooring? We aim to make the lowest environmental impact we possibly can at every stage in the business process. Our rubber flooring is manufactured to rigorous environmental standards and has been awarded some of Europe's most prestigious green certifications (from BRE and Blue Angel, for example). Our vinyl flooring factory been awarded an ISO14001 Environmental System Certificate for the creation and maintenance of an Environment Management System, an internationally recognised award for evaluating how well we manage our environmental responsibilities. Our vinyl range is also made using a unique, phthalate-free ecological formula and is 100% recyclable.
The Colour Flooring Company is also committed to environmental sustainability in every aspect of the day-to-day running of our business as well as wider operational and manufacturing activities. These include company wide programmes to reduce waste through strategic purchasing, recycling and carbon offsetting with the aim of significantly reducing our carbon footprint year on year. All Colour Flooring Company floors are 100% recyclable and manufactured using processes which minimize the environmental impact. Our flooring is durable and long lasting, helping to reduce the overall lifetime environmental impact from manufacture, distribution, installation and maintenance. The Colour Flooring Company supports the industry-wide movement to recycle post-consumer waste. Industry initiatives such as Recofloor and wider initiatives such as Recovinyl demonstrate the commitment to developing practical measures to support long-term environmental sustainability.
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