Contemporary Vinyl, Rubber and Cork Flooring

THE COLOUR FLOORING COMPANY

DELIVERY & RETURNS

Standard Delivery
We charge just £18 for Standard Delivery within 5 working days to anywhere in mainland UK. 

Speedy Delivery
For £25 we offer a Speedy service for delivery in 3 working days (for orders placed before 10am - eg order on Monday, receive by Thursday)

Express delivery
Express delivery (order before 10am) in 2 working days is £48 (eg order Monday, delivery by Wednesday).

Weekend Delivery
We also deliver on Saturday for £35 (order by Wednesday 10am). 

Click and Collect
Collection from our warehouse, Unit 3 Riverwalk Business Park, Riverwalk Rd, Enfield EN3 7QN
Monday-Friday between 9.30am and 1pm. This option is free.

Special Delivery
For same-day or next-day delivery, please email us details and we will confirm availability and pricing.

Once the order is received, the flooring will be cut ready for our couriers to pick up. We will email you when your order is in the hands of our couriers, from which time most UK mainland customers will have their order within 48 hours.

If we foresee any major delay in a delivery we will contact you to let you know as soon as we can. Please note, though, that all delivery dates are estimates only and can’t be guaranteed; we can’t accept any liability for any direct or indirect loss or damage resulting from delivery outside of these estimated timescales.

You can call Speedy, our couriers, direct on 020 8813 4111 to make any special delivery arrangements or to enquire about the timescale of your delivery.

Delivery is to road-side. Please ensure there is manpower available at the delivery address to accept large orders. 

Flooring deliveries could be made on a truck or a van, so we will assume that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to restricted access, please inform us at the time of order. While we do our best to deliver to the majority of the United Kingdom and most overseas countries, we reserve the right to refuse your order if our Carrier can’t deliver to your location or if our estimated cost of carriage is more than the delivery charge itemised on your order.

All flooring orders are via a carrier service which will deliver weekdays between 8am and 6pm. You will need to sign for your delivery and should inspect your flooring as soon as it arrives – which means checking (but not opening) flooring packs for visible damage. You or the person acting for you should note down any transit damage at that time on the delivery note. Please also take a photograph at the time of delivery.

If there’s no one available to sign for an arranged delivery our carrier will attempt a re-delivery or you may have to collect your order from the carrier’s nearest depot or else become liable for redelivery charges. You may choose at the time of ordering to have the delivery left with a friend, neighbour or another place specified by you, but The Colour Flooring Company can’t be responsible for any transit damage or for any subsequent loss or theft of the goods if you choose not to sign for your delivery.

Please allow up to 28 days from our receipt of your order and clearance of your payment to receive your goods.

INTERNATIONAL DELIVERY
We deliver worldwide, rates vary. Please email us for a quote.

SAMPLES
Samples are delivered via Royal Mail standard postal service.

We offer three samples free and up to six for £2.50 p&p. For the full range, vinyl or rubber sample packs are available for £4.99 each. We also offer a mix of vinyl and rubber sample packs in brights and neutrals. These are £3.50 each.

Free samples are not available internationally. Please order a sample pack if you are ordering from abroad.

RETURNS & REFUNDS POLICY
We hope you will be pleased with your new purchase. But if for any reason you change your mind after placing your order, we will accept whole orders returned to us within five days of delivery. Please note this does not apply to rubber or vinyl rolls of less than 3sqm. The goods must be returned undamaged and packaged securely. Please contact us for a return label.

We will arrange a refund to the original payment method within 28 days of the return being received and checked at our warehouse. 

Please wrap the flooring well (to avoid any damage in transport), attach the filled out label and email us a photograph of the packed flooring. Collection will be arranged once we have received the photograph of the packaged return.

The original delivery costs incurred by The Colour Flooring Company are non-refundable and we cannot accept returns of part orders. A pick up fee will be deducted from any refund. Alternatively, return the wrapped, labelled and photographed flooring to our warehouse at the address on the label for a full refund.

If you’re unlucky enough to find that any items in your order from the Colour Flooring Company have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately. We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away.

Shipping charges on returned items are at the customer’s expense and we don’t accept responsibility for goods lost or damaged in transit. Return delivery charges will be refunded only if goods are faulty or an error has been made by us. Your statutory rights are not affected. You must let The Colour Flooring Company know of your request to return goods for any reason by emailing us.

Check that all flooring products are in perfect condition before using them. The Colour Flooring Company cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

For full details of our Returns policy please see Terms and Conditions.

 

OVERSEAS
If you are buying from abroad delivery depends on how much you buy and where it is to be shipped to. Please email us for details. 

As with UK orders, we aim to dispatch within 3 days of receiving your order and endeavour to deliver within 10 working days (subject to customs clearance) where the goods are in stock, but please allow up to 28 days from our receipt of your order and clearance of your payment to receive your goods. 

Please note that all shipments to outside the European Union (EU) may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and can’t predict what they may be. If your order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them before they will release your shipment. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes. See terms and conditions for more on overseas deliveries.

Please contact us to enquire about shipping prices and times to destinations outside mainland UK.

 

Contemporary Vinyl, Rubber and Cork Flooring

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