CHRISTMAS & NEW YEAR 2018
Last date for orders for delivery before Christmas is Tuesday 18 December.
We are closed for orders until Wednesday 2 January.
Any orders received after Tuesday 18 December will be dispatched on Thursday 3 January and delivered according to shipping option chosen eg Standard Delivery (within 5 working days) will be due for delivery by Tuesday 8 January.
How much does it cost to deliver the flooring? We charge just £18 to deliver to anywhere in mainland UK within 5 working days. Express delivery options are also available. We also deliver worldwide, for international rates, please email us.
You can also collect from our warehouse in Enfield, Monday-Friday, 9.30am-1pm. This option is free, just select pick up at check out.
Full delivery info here.
Vinyl or rubber? Our vinyl flooring is a hard-wearing commercial grade product with a tough scratch-resistant wear layer on the top, and a cushion backing underneath. Our rubber flooring is made in Europe using natural materials and has a unique protective surface coating; it is also suitable for both domestic and commercial applications. Rubber may be marginally more prone to surface scratching, though both products have great longevity, and require no special maintenance or cleaning. Although our vinyl is produced to very high standards of environmental management, rubber’s environmental performance is second to none… The choice is yours!
Do I have pay for samples? We will send up to three samples free of charge. Alternatively, you can pick six colours for £2.50 p&p or a sample pack of all colours for £4.99 for vinyl or rubber.
If you are in a hurry for samples You can collect them by appointment from our premises at 54 Kynaston Road, London N16 0EU. If you want to do this please just email us your order and we will get it ready for you and arrange a time.
Is there a lead time? We generally have all our products in stock and ready to dispatch, standard delivery is within 5 working days.
How do I calculate how much flooring I will need? For cork and tiles, simply use the Floor Area Calculator on the relevant product page. We sell our roll flooring by the square metre (always at full width of the sheet). To check, click on Calculator on the website menu to work out how much you need - just put in the dimensions of your room (these tips may help) and it will calculate the required quantity of flooring for you. We recommend that you add 16cm on to both width and length when measuring your floor area to allow for wastage and cutting.
If you have an irregular shaped floor or want to keep wastage to an absolute minimum, we recommend that you calculate the area yourself. And if that proves too tricky we can do the maths for you, please email us
Please be careful with sums when ordering small amounts. Lots of people make the mistake of ordering 2 sq m of vinyl (a piece 1m x 2 m) when really they want 4 sq m (2m x 2m). If mistakes are made we will accept whole orders returned to us within 5 days of delivery but please note this does not apply to rubber or vinyl rolls of less than 3 sq m.
Can you measure up for me? No, I’m afraid we can’t. We supply the floor only. It’s easy to do. These tips may help.
Why does the flooring calculator say I need to buy more square metres off the roll than the length multiplied by the width of my floor? Our sheet vinyl is 2m wide and our sheet rubber is 1.9m wide. The amount required has to be a multiple of the width of the roll. So for instance, if you order 1 sq m of vinyl it will come as a sheet 2m by 0.5m; 1 sq m of rubber will be 1.9m by 0.53m.
My floor is wider than 2m, will the seams show? Laid well, the seams in the vinyl and the rubber are very unobtrusive - you can certainly see them if you look but they don't strike you when you come into a room, much like a pencil line. Most of our customers have a seam or two in their finished floor.
What is the minimum order? 1 square meter of flooring on the roll or one pack of cork or rubber tiles. (All our roll flooring is sold using the full width so 1 sq m of vinyl roll will be 2m by 0.5m; 1 sq m of rubber roll will be 1.9m by 0.53m).
Do you sell off-cuts? We use all our ends of rolls for sampling so we don't have any off-cuts.
Can I place my order over the telephone? You are welcome to phone us to discuss your order, but we can’t take payment over the phone.
What are the different ways of paying for my flooring? You can pay by credit or debit card or by PayPal. The best way to order is always via our website, however you can also drop us an email to arrange to pay by bank transfer, or send us a cheque. Just make it payable to The Colour Flooring Company and post it to 54 Kynaston Road, London N16 0EU.
What days do you deliver? We deliver weekdays and, by arrangement, on Saturdays. Standard delivery is within five working days. Full delivery info here.
Can I specify a delivery day? We do a 2-day delivery for £48 for orders placed before 10am. Or you can just drop us a line with your order number and tell us when you want it and we will do our best to accommodate. We can also deliver on Saturdays for £35, just choose that option when you order. If you have any queries just call Speedy, our couriers, direct on 020 8813 4111.
What if I am out when the courier is due to come? You can put a note on the door saying where you want them to leave the flooring (porch, shed etc) or you can specify a neighbour’s house number. If you don’t want to leave a note on the door call Speedy, our couriers, direct on 020 8813 4111 to make an arrangement.
What if I still miss the delivery? The couriers will attempt re-delivery. If you miss a delivery ring Speedy, our couriers, on 020 8813 4111 to make an alternative arrangement.
What if the flooring hasn’t arrived and I have booked a fitter? When booking your fitter, it is very important you leave enough time to allow for unexpected delivery delays. We use third party couriers and, while they are usually very reliable, mix-ups and delays do occasionally occur and the flooring may not arrive on the day we specify. To be on the safe side, we would recommend that you book a fitter at least a week after delivery is expected
I saw your flooring in a carpet shop. Is it cheaper to get it online? If you buy it online we will supply the flooring and then you can choose your own fitter (we have recommended fitters’ numbers we can provide you with). If you buy it from a shop they will come round with the flooring and fit it for you using one of their in-house fitters. The shops are free to charge what they like so prices will vary.
Is there a showroom where I can go and view your flooring? Currently we only sell direct online. We are often in window displays or major galleries so it is worth dropping us a line to see if we can direct to you to somewhere where our flooring is installed. In London our rubber flooring can be seen at the Building Design Centre in WC1.
Can you send orders abroad? Yes of course. There is a £3.50 P&P charge for sample orders to Continental Europe. For countries not covered, please contact us. For delivery costs, please email us.
How long will it take for our floor to arrive? Our standard delivery service takes up to 5 working days from receipt of your order within mainland UK. Overseas orders take a little longer. We also have express delivery options, see our Delivery & Returns page for full details.
Is colour fade a problem? Our flooring has been thoroughly tested for colour fastness, however, almost every kind of flooring is affected by direct sunlight and prone to some colour fading. Keep blinds closed and direct sunlight off the floor on sunny days when possible.
Which flooring is best for sunny areas? All flooring is subject to colour fade under strong UV light, but our vinyl flooring is probably the most resilient in these conditions. Our rubber floors are coated with a protective PU layer for hard wear and ease of cleaning. In very strong sunlight the PU layer can deteriorate over time, affecting the aesthetic appearance of the flooring surface. This will not affect the longevity of the rubber flooring itself. There is a very simple solution to renovate the flooring which is to remove the PU layer entirely and rewax. For details of replacing a PU layer, please email us.
Do I need to get my glue from you? We recommend that you buy our glue as it has been tested and is fully compatible with our flooring.
How should I store my flooring when I receive it? On delivery of your flooring, please remove it from its packaging and allow it to acclimatise to the temperature and condition of its new home for at least 24 hours before installation. Store sheet flooring loosely rolled and set upright or flat in the room that it is due to be laid in. It is recommended that prior to laying, both floor and adhesive should be kept in a temperature of 18C or more, never less than 15C. Do not leave it rolled up in direct sunlight.
Is your flooring slippery? All our flooring has been thoroughly tested for slip resistance and complies with British standards. We have an R9 rating which is standard for domestic interiors. See Technical Specifications for more details.
Can I lay your flooring on my existing tiles? See the laying on tiles section of our relevant installation pages.
Is it ok to lay it directly on to chipboard? Yes. Chipboard may be used if extra care is taken in smoothing the surface before laying. See the relevant Installation page in the Product Info section of this website.
Can I lay directly on to floorboards? It may be possible for the cork planks. For vinyl and rubber you will need to put a ply sub floor on top. See the relevant Installation page in the Product Info section of this website.
Is your flooring suitable for use with underfloor heating? Yes, all our flooring is suitable with underfloor heating, please see the relevant installation information pages for details on use with vinyl, rubber or cork.
Can you recommend a fitter? Yes we have a list of fitters who have worked with our customers. Just email us with your postcode and we can recommend a local one. We try to monitor our recommended fitters as carefully as possible to ensure we only pass on phone numbers for tradesmen who work to the highest standards. However any agreement you enter into is between you and them. They are independent tradesmen and as such we cannot take any responsibility for their work or any arrangement which you make with them.
Can I get my fitter to fit it or should I use one of yours? You can use either. For sheet vinyl and rubber, we just suggest that you get someone who is confident with laying a plain coloured flooring. It will only look good if the sub floor is beautifully flat and smooth and the joins are done professionally.
What if I change my mind about the colour once I have received it? Please see our returns policy.
What if I order the wrong amount? Please see our returns policy.
Can I order a brochure? As part of our commitment to environmental efficiency we have decided against producing bulky paper brochures. All the information you need about or product is on this website.
Is your flooring guaranteed? Yes, we have a 10 year warranty.
What is the best way to install your flooring? See the relevant Installation page in the Product Info section of this website.
Can I loose lay your flooring? You can loose lay our vinyl flooring, in smaller areas. See the relevant Installation page in the Product Info section of this website.
What is the best way to clean your flooring? See the relevant Cleaning and Maintenance page in the Product Info section of this website.
What kind of maintenance does you flooring require? All of our flooring is low maintenance. See the relevant Cleaning and Maintenance page in the Product Info section of this website for details.
Can your flooring be used in a bathroom? The surface of our rubber and vinyl flooring is totally waterproof and it can be used in the bathroom providing you follow our fitting instructions carefully. Our cork flooring is water resistant but not recommended for bathrooms.
Can your flooring be used in a wet room? We don’t recommend it for wet rooms because water getting under the floor could affect the adhesive.
Can your flooring be used with under-floor heating? Yes, our floors are suitable for use with under-floor heating. We recommend the flooring does not exceed a temperature of 27C.
What steps should I take to protect my flooring from physical damage? The most common form of physical damage is indentation marking from pressure points such as high heels and legs/castors from furniture and appliances. We recommend the use of castor cups or plastic foot pads wherever possible. In the kitchen avoid damage from appliances by placing a sheet of hardboard between the appliance and the floor. When moving the appliance simply slide from one hardboard sheet to another. Take care with dragging heavy domestic appliances or furniture across the floor as, without protection, it could also damage the floor. Take care with cigarettes, kitchen utensils, hot or heavy objects which if dropped can damage the floor covering. See the relevant Cleaning and Maintenance page for full details of how to protect your floor.
Do you sell wholesale? Yes. We work closely with architects, interiors designers, stylists and retailers. Please don’t hesitate to get in touch.
Does your flooring comply with any ISO or other international standards? All Colour Flooring Company floor coverings are manufactured to ISO9001, ISO14001 certified quality standards and meet the appropriate industry standards for safety and durability. See the relevant Technical Specification in the Product Info section of this website for more details.
Is your vinyl and rubber flooring fireproof? Yes. See the relevant Technical Specifications in the Product Info section of this website.
Does your flooring have good sound insulation? Yes, our 3.2mm thickness vinyl range which is specifically designed for exceptional noise reduction. Cork flooring is also well-known for its acoustic properties. See the relevant Technical Specifications in the Product Info section of this website.
If my question is not listed here, how can I get an answer? Easy, just message us or give us a call on 020 7254 3526.
How green is the flooring? We aim to make the lowest environmental impact we possibly can at every stage in the business process. Our rubber flooring is manufactured to rigorous environmental standards and has been awarded some of Europe's most prestigious green certifications (from BRE and Blue Angel, for example). Our vinyl flooring factory been awarded an ISO14001 Environmental System Certificate for the creation and maintenance of an Environment Management System, an internationally recognised award for evaluating how well we manage our environmental responsibilities. Our vinyl range is also made using a unique, phthalate-free ecological formula and is 100% recyclable. All of our cork comes from a carefully managed 700,000-hectare forested ecosystem in southern Portugal known as the Montado, which supports many endangered species including the Iberian lynx, the Imperial eagle, wolves and wild bears.
The Colour Flooring Company is also committed to environmental sustainability in every aspect of the day-to-day running of our business as well as wider operational and manufacturing activities. These include company wide programmes to reduce waste through strategic purchasing, recycling and carbon offsetting with the aim of significantly reducing our carbon footprint year on year. All Colour Flooring Company floors are 100% recyclable and manufactured using processes which minimize the environmental impact. Our flooring is durable and long lasting, helping to reduce the overall lifetime environmental impact from manufacture, distribution, installation and maintenance. The Colour Flooring Company supports the industry-wide movement to recycle post-consumer waste. Industry initiatives such as Recofloor and wider initiatives such as Recovinyl demonstrate the commitment to developing practical measures to support long-term environmental sustainability.