We offer a warranty for all of our flooring, as set out in the document below:
Vinyl flooring ten (10) years from the date of original purchase.
Rubber flooring ten (10) years from the date of original purchase.
Cork flooring fifteen (15) years for Heavy Domestic use (as defined by EN685 class 23), or five (5) years for Moderate Commercial Use (as defined by EN685 class 31).
IMPORTANT: This Warranty is valid only if the relevant Installation and Maintenance instructions on our website (vinyl: Installation, Maintenance. Rubber: Installation, Maintenance. Cork: Installation, Maintenance) are respected and subject to the conditions below, as well as the terms and conditions set out on our website. In case there are any questions, please contact us at: firstname.lastname@example.org
2. STRUCTURAL AND WEAR Whenever our products are supplied as new and through approved outlets (please contact us if you would like to check whether an outlet is approved), we warrant that for the applicable period (commencing on the invoice date) indicated below: (i) our flooring products shall be free of manufacturing defects and (ii) their Surface Wear Layer will not wear out. “Surface Wear Layer” is defined as the portion of the floorcovering that contains the decorative colour or pattern. “Will not wear out” is defined as the 100% reduction of the Surface Wear Layer over an area comprising at least 5% of the total surface of flooring installed.
3. WARRANTY COVERAGE In the unlikely event that any of our products fail to perform according to the applicable warranty, we will, at our option, repair or refinish the flooring (repairs will be made using material with the closest colour and pattern match available. We cannot guarantee that material from the same manufacturing batch will be used), or replace such product with the same product or another one of equal value (of our choosing), or refund an appropriate portion (as determined by us) of the purchase price paid (if replacement or repair is not practical or cannot be made on a timely basis), as more specifically described below.
A) During the first five (5) years of this Warranty (i) the defective flooring products will be replaced, (ii) the defective products will be removed and (iii) the replacement products will be installed, AT NO COST TO YOU or, at our option, we will refund the purchase price.
B) After the initial five (5) years period (if applicable), we shall only provide all or part of the flooring products for replacement, according to the lifetime usage table below, or, at our option, we will refund an appropriate portion (as determined by us) of the purchase price.
0-5 Years: 100% of the flooring products for replacement plus costs of removal and installation
6-10 Years (if applicable): 100% of the flooring products for replacement (without costs of removal or installation)
11-15 Years (if applicable): 50% of the flooring products for replacement (without costs of removal or installation)
4. EXCLUSIONS This Warranty shall NOT apply in any of the following cases:
4.1 Fair wear and tear
4.2 Wilful damage, abnormal storage or working conditions, accident, negligence by you or any third party
4.3 If you fail to operate or use the flooring in accordance with user instructions
4.4 Improper installation, maintenance or refurbishment and use of unapproved auxiliary products
4.5 Installation of the flooring in an inappropriate environment
4.6 Any alteration or repair by you or a third party
4.7 Any specification provided by you
4.8 Improper subfloor patch, underlayments, or subfloors.
4.9 Welding errors
4.10 Inappropriate product choice for the flooring needs or site conditions
4.11 Defective adhesive or adhesive application error
4.12 Negligent or incompetent cleaning
4.13 Changes in areas exposed to high stress and wear
4.14 Fading or discolouration due to sunlight
4.16 Extreme environmental conditions, including exposure to extreme heat, moisture or dryness (including, for cork flooring, more than 65%, less than 35% R.H).
4.15 The varnish on our cork flooring is not considered Surface Wear Layer and is not covered by this Warranty - this protective coating may need periodic replacement as part of a maintenance programme in certain environments.
4.16 The PU coating on our rubber flooring is not considered Surface Wear Layer and is not covered by this Warranty - this protective coating may need periodic replacement as part of a maintenance programme in certain environments.
4.17. Trivial or insubstantial visual defects, i.e., visual defects not perceptible at 1.5 metres from standing or which are only perceptible in counter light.
4.18. Office roller chairs must comply with EN 12529 (Type W). Use protective office mats under the rolling chairs.
4.19. Gaps on cork floating floors (> 0,20mm EN 14085) existing at the time of installation.
4.20. High commercial (EN685 Class 34) or industrial (EN685 Class 42) areas will not be covered by this Warranty.
4.21. Product lines not specifically mentioned in paragraph 1. of this Warranty.
4.22. Accidents, abuse, misuse, force majeure, damage from heavy furniture or equipment used without sufficient protection, impact damage, hydrostatic pressure, scars from sharp or pointed objects, cuts, tears, scuffs, scratches, misuse, negligence, burns (cigars, candles, etc), water damage, erosion, spiked heel shoe damage, pet claw damage, damage from pebbles, sand or other abrasives.
4.23. Detectable defects verifiable prior to installation.
4.24. Difference in shade, pattern or colour. We do not warrant any difference in shade, pattern or colour 1) between samples/photographs and the actual flooring, 2) from batch to batch, or within a single batch 3) due to exposure to sunlight, 4) resulting from replacement of a portion of your floor, 5) resulting from the different age and history of the same product reference/batch.
4.25 Squeaking in cork floors. Squeaking can have a variety of causes: variations in relative humidity; subfloor unevenness; underlays or other layers below the flooring etc.
4.26 Any other damage whatsoever caused by external factors5. VALID CLAIMS This Warranty: 1) Is valid within the UK only from the date of purchase (invoice date). 2) is subject to you notifying the Company of the alleged defect within 30 days of it having come to your attention and in any event no later than before the expiry of the warranty period. 3) is subject to you providing a copy of the original invoice. 4) Applies only to flooring products in their original installation location. 5) This warranty is applicable to products sold to the first end consumer and is not transferable 6) Shall expire if the product or installation location is transferred or re-sold. 7) Applies to flooring used exclusively in interior residential and commercial applications that is submitted to normal traffic, and, in the case of cork flooring, is not used in wet or damp areas such as bathrooms or saunas. 8) This is a limited warranty. Except as provided herein, we make no warranties, express or implied, with respect to the products, including any warranty of merchantability or fitness for a particular purpose.
Nothing in this warranty shall limit or exclude our liability for death or personal injury caused by our negligence.
Other than as expressly provided herein, under no circumstances shall we be liable to the end-user/purchaser of our products or any other third party, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with a defect in our flooring for:
Other than as expressly provided herein, the Company’s total liability in respect of any losses arising out of or in connection with the flooring, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid for the flooring. This Warranty gives you specific rights but does not affect your statutory rights provided by law. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. 10. This Warranty is subject to the terms and conditions set out on our website 11. Any dispute arising out of or in connection with this warranty shall be governed by and construed in accordance with English law and the Courts of England and Wales shall have exclusive jurisdiction.6. IF YOU HAVE A PROBLEM In the unlikely case that you detect a problem with your flooring product, please take the following steps: 6.1. Promptly provide The Colour Flooring Company with written notice of the problem, proof of the purchase date, type of the defective products and amount of flooring involved. Please supply clear close up photographs of the damage and also a wider shot of the entire floor area. We cannot accept claims without clear photographic evidence. Please document your communication and keep the information on file until your problem is resolved. 6.2. We reserve the right to designate a representative to inspect the floor and remove samples for analysis. If such defect is verified, and confirmed by an authorised representative, we will proceed as described in point 2.
The Colour Flooring Company, 54 Kynaston Road, London N16 0EU